Island incident

Login issue

Major Resolved View vendor source →

Island experienced a major incident on February 6, 2025 affecting US - Browser and EU - Browser and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 04:40 PM UTC
Resolved
Feb 06, 2025, 05:33 PM UTC
Duration
53m
Detected by Pingoru
Feb 06, 2025, 04:40 PM UTC

Affected components

US - BrowserEU - BrowserUK - BrowserCanada - BrowserAU - BrowserUS - Management ConsoleEU - Management ConsoleUK - Management ConsoleCanada - Management ConsoleAU - Management Console

Update timeline

  1. identified Feb 06, 2025, 04:40 PM UTC

    Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. We are investigating and will be updating shortly.

  2. investigating Feb 06, 2025, 04:51 PM UTC

    We are investigating and will be updating shortly.

  3. identified Feb 06, 2025, 05:19 PM UTC

    We are investigating and will be updating shortly.

  4. monitoring Feb 06, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 06, 2025, 05:33 PM UTC

    This incident has been resolved.