Island experienced a minor incident on March 17, 2024 affecting US - Network Services and EU - Network Services and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2024, 04:10 PM UTC
We identified a degradation in the functionality of the Island Private Access service. We are monitoring the situation and will be updating shortly.
- identified Mar 17, 2024, 04:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 17, 2024, 04:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 05:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 05:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 05:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 06:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 06:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 06:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 06:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2024, 07:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 17, 2024, 07:32 PM UTC
We found the root cause for the issue in the Island Private Access service and provided a fix. We are monitoring closely to confirm resolution.
- resolved Mar 17, 2024, 08:26 PM UTC
The issue that impacted the Island Private Access service was resolved and the service is fully operational.