Island incident

SIEM Service issue

Minor Resolved View vendor source →

Island experienced a minor incident on March 18, 2025 affecting US - Management Console and EU - Management Console and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 05:57 PM UTC
Resolved
Mar 18, 2025, 08:53 PM UTC
Duration
2h 55m
Detected by Pingoru
Mar 18, 2025, 05:57 PM UTC

Affected components

US - Management ConsoleEU - Management ConsoleUK - Management ConsoleCanada - Management ConsoleAU - Management ConsoleCN - Management Console

Update timeline

  1. investigating Mar 18, 2025, 05:57 PM UTC

    We are investigating a delay in the Island SIEM Service.

  2. identified Mar 18, 2025, 06:01 PM UTC

    We identified a delay in the SIEM Service and are working to remediate the situation.

  3. monitoring Mar 18, 2025, 06:17 PM UTC

    We found the root cause for the SIEM Service issue, and expect the delay to decrease and close.

  4. resolved Mar 18, 2025, 08:53 PM UTC

    The Island SIEM Service delay issue is resolved.