ISI experienced a notice incident on August 27, 2026 affecting SFTP Data Transfer, lasting 8h 47m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Aug 27, 2026, 12:13 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Aug 27, 2026, 09:00 PM UTC
This incident has been resolved.