ISI experienced a notice incident on August 7, 2026 affecting SFTP Data Transfer, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Aug 07, 2026, 12:17 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 07:05 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Aug 07, 2026, 08:58 PM UTC
This incident has been resolved.