ISI experienced a notice incident on July 31, 2026 affecting SFTP Data Transfer, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Jul 31, 2026, 11:51 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 01:20 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Aug 01, 2026, 12:23 AM UTC
This incident has been resolved.