iSAMS MIS experienced a major incident on December 12, 2024 affecting London (UK) Data Centre, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- investigating Dec 12, 2024, 08:53 AM UTC
Dear Customers, We are aware of an issue impacting on one of our servers. This is being investigated now by our resolution team and treated as a priority. We will provide further updates on our status page and on any tickets raised as a matter of urgency. We apologise for any inconvenience.
- resolved Dec 12, 2024, 09:32 AM UTC
Dear Customers, Our resolution team have identified the issues and resolved. Please accept our apologies for any inconvenience caused. Kind regards