iSAMS MIS experienced a major incident on December 4, 2024 affecting Agent Interface, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2024, 09:02 AM UTC
Dear Customers, We are aware of an issue that is affecting a small group of schools logging in. We are working through affected schools as a priority to resume service. Please accept our apologies for any disruption to your service.
- identified Dec 04, 2024, 09:24 AM UTC
Dear Customers, The issue has been identified and has affected 13 schools. A solution has been identified and is being implemented now and services resumed. Please accept our apologies for any disruption to your service.
- monitoring Dec 04, 2024, 11:29 AM UTC
Dear Customers, Most schools are now back up and fully functional. If you are still experiencing any issues please ensure that you have logged a ticket with support so that this can be prioritised. Please accept our apologies for any disruption to your service.
- resolved Dec 04, 2024, 03:00 PM UTC
Dear Customers, Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances. Please accept our apologies for any disruption to your service.