iSAMS MIS experienced a major incident on February 14, 2025 affecting London (UK) Data Centre and Southeast Asia Data Centre, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2025, 01:23 PM UTC
Dear Customers, We are aware of an issue affecting the Parent Portal. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
- investigating Feb 14, 2025, 02:25 PM UTC
Dear Customers, Our resolution team are continuing to work on resolving this. Please accept our apologies for any inconvenience this may be causing. We will provide further updates as soon as possible.
- resolved Feb 14, 2025, 02:38 PM UTC
Dear Customers, This issue has now been resolved and the Parent Portal is fully operational again. Please accept our apologies if you were impacted during this period.