iSAMS MIS experienced a critical incident on April 1, 2025 affecting London (UK) Data Centre and Southeast Asia Data Centre, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 06:15 AM UTC
Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
- monitoring Apr 01, 2025, 06:53 AM UTC
Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams have now implemented a fix. Please accept our apologies for any issues you may have experienced during this period.
- resolved Apr 01, 2025, 07:21 AM UTC
Dear Customers, This issue has now been fully resolved by our team. Please accept our apologies for any inconvenience caused during this period. If you are still experiencing any issues, please contact our customer support team who will treat any issues as a priority.