iSAMS MIS experienced a major incident on April 2, 2025 affecting London (UK) Data Centre, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- identified Apr 02, 2025, 07:09 AM UTC
Dear Customers, We are aware of an issue affecting one iSAMS server. Our solutions team have identified the issue and are working on a solution now. Please accept our apologies for any disruption during this period. We will provide further updates via this status page and any tickets that are raised with customer support.
- resolved Apr 02, 2025, 08:56 AM UTC
Dear Customers, This issue has now been resolved and service fully resumed. Should you be experiencing further issues please contact the service centre as a matter of urgency. Please accept our apologies for any inconvenience during this period.