iSAMS MIS experienced a major incident on April 24, 2025 affecting London (UK) Data Centre, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- investigating Apr 24, 2025, 03:23 PM UTC
Dear Customers, We are aware of an issue affecting one of our servers. This is being investigated as a priority issue now. Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.
- resolved Apr 24, 2025, 04:02 PM UTC
This issue has now been resolved and our team will continue to monitor. Should you still be experiencing any problems please contact our support desk. Please accept our apologies for any inconvenience.