iSalus Healthcare incident

Issues with Credit Card Processing

Resolved after 17 hours 38 minutes, on June 12, 2024.

resolved Jun 13, 2024, 02:55 PM UTC

The issue with Credit Card Processing has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues. **Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.

Started
Jun 12, 2024, 09:17 PM UTC
Resolved
Jun 13, 2024, 02:55 PM UTC
Duration
17h 38m
Detected by Pingoru
Jun 12, 2024, 09:17 PM UTC

Update timeline

  1. investigating Jun 12, 2024, 09:17 PM UTC

    We are aware that certain customers are experiencing an issue with process credit card payments. Please know our teams are working diligently towards a resolution, and we will provide an update as soon as possible.

  2. resolved Jun 13, 2024, 02:55 PM UTC

    The issue with Credit Card Processing has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues. **Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.

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