Clearinghouse Vendor- Change Healthcare Cyber Security Issue

Update timeline

1. investigating Feb 21, 2024, 05:30 PM UTC

   We have been informed by Change Healthcare that they are having a cyber security issue that is causing connectivity issues for our clients with running eligibility, submitting claims, and accessing the portal. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.

2. identified Feb 21, 2024, 07:20 PM UTC

   Change Healthcare has identified the issue on their end and continues to work towards a resolution. The disruption is expected to last throughout the day at this time. We will provide a final update as soon as possible.

3. identified Feb 22, 2024, 01:32 PM UTC

   Change Healthcare continues to work on a resolution for the issues. The disruption is expected to last throughout the day. We will provide a final update as soon as possible.

4. identified Feb 23, 2024, 02:44 PM UTC

   Change Healthcare continues to work on a resolution for the issues. The disruption is expected to last throughout the day. We will provide a final update as soon as possible.

5. identified Feb 26, 2024, 12:43 PM UTC

   While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

6. identified Feb 27, 2024, 12:39 PM UTC

   While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

7. identified Feb 28, 2024, 01:59 PM UTC

   While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

8. identified Feb 29, 2024, 05:33 PM UTC

   While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

9. identified Mar 01, 2024, 01:57 PM UTC

   While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

10. identified Mar 04, 2024, 12:25 PM UTC

    While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

11. identified Mar 06, 2024, 12:56 AM UTC

    While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

12. identified Mar 06, 2024, 11:54 AM UTC

    While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

13. identified Mar 07, 2024, 05:35 PM UTC

    While OfficeEMR is not facing any issues at this time, our 3rd party vendor, Change Healthcare, is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Change Healthcare has a status page that can also be followed here: https://status.changehealthcare.com/

14. identified Mar 11, 2024, 02:29 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Friday, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

15. identified Mar 12, 2024, 02:25 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Friday, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

16. identified Mar 13, 2024, 02:37 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Friday, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

17. identified Mar 14, 2024, 03:37 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Friday, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

18. identified Mar 18, 2024, 02:15 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Recently, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

19. identified Mar 20, 2024, 02:36 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Recently, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

20. identified Mar 21, 2024, 03:49 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Recently, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

21. identified Mar 22, 2024, 05:52 PM UTC

    As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Recently, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds. Since the initial communication of the Cyberattack, iSalus Healthcare remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse. Attached is a link to the Change Healthcare press release. https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html Please contact Support with any further questions.

22. identified Mar 22, 2024, 08:55 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

23. identified Mar 26, 2024, 12:53 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

24. identified Mar 27, 2024, 01:10 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

25. identified Mar 29, 2024, 12:38 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

26. identified Apr 02, 2024, 02:19 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

27. identified Apr 04, 2024, 02:26 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

28. identified Apr 05, 2024, 01:08 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

29. identified Apr 08, 2024, 02:04 PM UTC

    Dear Valued Client, It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from Change Healthcare can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers. Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration between iSalus and Change Healthcare. Sincerely, iSalus Healthcare Support

30. identified Apr 09, 2024, 01:08 PM UTC

    Change Healthcare (CHC) has indicated they expect to begin testing and reestablishing partial connectivity to Revenue Performance Advisor (RPA) starting the week of April 15th. This partial connection will be focused on claim submission and restoring RPA user IDs. Eligibility, client portal access, and ERA restoration will continue to be evaluated in the coming weeks. While the restoration work continues in a phased approach in the weeks to come, CHC encourages trading partners and providers to continue using the established workarounds. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from CHC can be challenging given their wide array of platforms and services. Please note that because CHC holds a significant presence in the healthcare industry, encompassing numerous exclusive payer connections along with various other services and platforms, all these elements must be re-established for complete restoration to occur. We sincerely appreciate your ongoing patience and understanding during this period of disruption. Rest assured, we are diligently working to address the situation and will continue to provide regular updates on any potential impacts, as well as the progress being made towards a full restoration of services. Please contact Support with any further questions.

31. identified Apr 12, 2024, 12:53 PM UTC

    Change Healthcare (CHC) has indicated they expect to begin testing and reestablishing partial connectivity to Revenue Performance Advisor (RPA) starting the week of April 15th. This partial connection will be focused on claim submission and restoring RPA user IDs. Eligibility, client portal access, and ERA restoration will continue to be evaluated in the coming weeks. While the restoration work continues in a phased approach in the weeks to come, CHC encourages trading partners and providers to continue using the established workarounds. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from CHC can be challenging given their wide array of platforms and services. Please note that because CHC holds a significant presence in the healthcare industry, encompassing numerous exclusive payer connections along with various other services and platforms, all these elements must be re-established for complete restoration to occur. We sincerely appreciate your ongoing patience and understanding during this period of disruption. Rest assured, we are diligently working to address the situation and will continue to provide regular updates on any potential impacts, as well as the progress being made towards a full restoration of services. Please contact Support with any further questions.

32. identified Apr 22, 2024, 02:07 PM UTC

    Change Healthcare (CHC) has indicated they expect to begin testing and reestablishing partial connectivity to Revenue Performance Advisor (RPA) starting the week of April 15th. This partial connection will be focused on claim submission and restoring RPA user IDs. Eligibility, client portal access, and ERA restoration will continue to be evaluated in the coming weeks. While the restoration work continues in a phased approach in the weeks to come, CHC encourages trading partners and providers to continue using the established workarounds. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are offered. To this end, we are on daily calls with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms that iSalus uses as they become available. We understand that staying updated on industry changes from CHC can be challenging given their wide array of platforms and services. Please note that because CHC holds a significant presence in the healthcare industry, encompassing numerous exclusive payer connections along with various other services and platforms, all these elements must be re-established for complete restoration to occur. We sincerely appreciate your ongoing patience and understanding during this period of disruption. Rest assured, we are diligently working to address the situation and will continue to provide regular updates on any potential impacts, as well as the progress being made towards a full restoration of services. Please contact Support with any further questions.

33. identified May 03, 2024, 12:14 PM UTC

    As Change Healthcare (CHC) continues their efforts to reconnect the Revenue Performance Advisor platform, they have begun to reconnect Electronic Remittance Agreements (ERAs) with individual payers. As of 5/3/2024, iSalus has enabled the new connection for ERAs retrieval with CHC. Your practice may begin to receive certain ERAs in OfficeEMR from these payers, and the ERA dates may range from 2/21/24 to current date. This does not mean that full ERA functionality has been completely restored by CHC at this time. Please understand that CHC is still in the beginning stages of all product and payer reconnections, meaning the ERAs are not expected to be sent consistently or by all payers at this time. You can continue to find updated payer lists on CHC’s site here: Payer Lists | Change Healthcare Due to the ongoing and limited connections supported by CHC, iSalus Support and CHC are still unable to research any missing ERAs until full functionality has been restored. We will continue to communicate these updates with you as CHC makes them available. Thank you, iSalus Support

34. identified May 17, 2024, 11:22 AM UTC

    As Change Healthcare (CHC) continues their efforts to reconnect all system services, we are now pleased to advise, as of 5/17/2024, iSalus has enabled the new connection for Batch Eligibility through CHC. Real-time Eligibility is not yet available through CHC and will be restored at a later date. Eligibility batch files will be generated and processed by CHC beginning 5/17/24 and moving forward only. Please understand that CHC is still in the beginning stages of all product and payer reconnections, so although the Batch Eligibility connection is being reestablished, there are still individual payers being reconnected. For payers not yet connected, you will receive an "Unable to Respond at Current Time” response, and the request will fall into the Payer Does Not Perform Eligibility queue as usual. You can continue to find updated payer lists on CHC’s site here: https://support.changehealthcare.com/customer-resources/payer-lists We will continue to communicate these updates with you as CHC makes them available. Please contact support with any questions. Thank you, iSalus Support

35. identified Jun 07, 2024, 02:51 PM UTC

    At this time, Change Healthcare (CHC) is continuing their investigation into the February 21st cyberattack and has not completed their analysis of impacted customers data. Given the ongoing nature and complexity of the data review, it will require several months of continued analysis before enough information will be available to identify and notify impacted customers and individuals. As CHC continues to work with leading industry experts to analyze data involved in this cyberattack, it is immediately providing support and robust protections rather than waiting until the conclusion of the data review. You can visit the CHC dedicated website (https://www.unitedhealthgroup.com/ns/health-data-breach.html) to obtain more information and details on available resources. In addition, CHC has established a dedicated call center to offer free credit monitoring and identity theft protection for two years to anyone impacted. The call center includes trained clinicians to provide support services. Given the ongoing nature and complexity of the data review, the call center will not be able to provide any specifics on individual data impact at this time. The call center can be reached at 1-866-262-5342 and further details can be found on the website. Upon completion of their investigation, UnitedHealth Group (UNH) will help ease reporting obligations on other stakeholders whose data may have been compromised as part of the CHC cyberattack. UNH has offered to make notifications and undertake related administrative requirements on behalf of any provider or customer if their data is found to be compromised. Notifications will be made efficiently and in compliance with legal requirements, including direct mail, website notices, and other necessary communications. Protecting your personal health information is—and always will be—one of our top priorities. We will continue to monitor the UNH/CHC investigation closely and provide updates to our valued customers as additional information becomes available. Additional References: The U.S. Department of Health and Human Services Office for Civil Rights published a dedicated website (https://www.hhs.gov/hipaa/for-professionals/special-topics/change-healthcare-cybersecurity-incident-frequently-asked-questions/index.html) to share answers to frequently asked questions concerning Health Insurance Portability and Accountability Act rules and the cybersecurity attack. The federal trade commission also offers resources to help protect your identity. For additional information about other precautions available to you, visit the Federal Trade Commission website (http://www.consumer.ftc.gov/features/feature-0014-identity-theft).

36. resolved Jul 12, 2024, 03:46 PM UTC

    After careful consideration and extensive testing, iSalus Healthcare is pleased to announce that we have fully restored our connections back to Change Healthcare (CHC) for claims processing, and this active incident will be resolved. It is important to know that Electronic Remittance Agreements (ERAs) are still in the process of reconnecting to all payers and will continue over the coming weeks. You may review a payer's reconnection status here: https://support.changehealthcare.com/customer-resources/payer-lists Real-Time Eligibility (RTE) functionality is also pending, but Batch Eligibility will continue to be available to your practice. As CHC continues to work with leading industry experts to analyze data involved in this cyberattack, it is immediately providing support and robust protections rather than waiting until the conclusion of the data review. You can visit the CHC dedicated website (https://www.unitedhealthgroup.com/ns/health-data-breach.html) to obtain more information and details on available resources. You may also access CHC's resource links through our iSalus KnowledgeOwl here: https://officeemr.knowledgeowl.com/help/important-information-on-claims-affected-by-the-change-healthcare-cyber-issue We thank you for your partnership and cooperation during these unprecedented times! Please contact Support at [email protected] with any further questions.