iSalus Healthcare incident

Slowness and Unable to access Officemd.net

Resolved after 2 hours 14 minutes, on July 15, 2024.

resolved Jul 15, 2024, 03:35 PM UTC

The issue with slowness and being unable to access officemd.net has been resolved. We appreciate your patience during this time! Please reach out to support for any further questions/issues.

Started
Jul 15, 2024, 01:20 PM UTC
Resolved
Jul 15, 2024, 03:35 PM UTC
Duration
2h 14m
Detected by Pingoru
Jul 15, 2024, 01:20 PM UTC

Update timeline

  1. investigating Jul 15, 2024, 01:20 PM UTC

    We are aware that certain customers are experiencing an issue when attempting to access officemd.net or experiencing slowness within the systems. Please know our teams are working diligently towards a resolution, and we will provide an update as soon as possible.

  2. investigating Jul 15, 2024, 01:37 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  3. investigating Jul 15, 2024, 01:56 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  4. investigating Jul 15, 2024, 02:11 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  5. investigating Jul 15, 2024, 02:27 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  6. investigating Jul 15, 2024, 02:53 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  7. investigating Jul 15, 2024, 03:10 PM UTC

    We are continuing to investigate this slowness and unable to access officemd.net issue. We will provide updates as they become available.

  8. resolved Jul 15, 2024, 03:35 PM UTC

    The issue with slowness and being unable to access officemd.net has been resolved. We appreciate your patience during this time! Please reach out to support for any further questions/issues.

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