Resolved after 15 hours 33 minutes, on August 15, 2024.
The issue with not being able to access OfficeEMR has been resolved. We appreciate your patience during this time. **Customer Action Required: If you are still experiencing issues or receive an error of an "invalid Software Version," please log out and close your browser, clear your cache files for "all time," and try again. We apologize for any inconvenience this may cause. Please contact Support with any further questions.
Update timeline
- investigating Aug 15, 2024, 08:32 PM UTC
We are aware that certain customers are experiencing an issue with getting logged out of the system or receiving errors when working. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- monitoring Aug 15, 2024, 08:41 PM UTC
Please know the issue with being unable to access OfficeEMR has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.
- resolved Aug 16, 2024, 12:06 PM UTC
The issue with not being able to access OfficeEMR has been resolved. We appreciate your patience during this time. **Customer Action Required: If you are still experiencing issues or receive an error of an "invalid Software Version," please log out and close your browser, clear your cache files for "all time," and try again. We apologize for any inconvenience this may cause. Please contact Support with any further questions.
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