iSalus Healthcare incident

OfficeEMR Performance Issues

Resolved after 6 hours 19 minutes, on September 6, 2024.

resolved Sep 06, 2024, 07:09 PM UTC

The issue with over OfficeEMR performance has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Started
Sep 06, 2024, 12:49 PM UTC
Resolved
Sep 06, 2024, 07:09 PM UTC
Duration
6h 19m
Detected by Pingoru
Sep 06, 2024, 12:49 PM UTC

Update timeline

  1. investigating Sep 06, 2024, 12:49 PM UTC

    We are aware that there are performance issues throughout OfficeEMR, such as slowness, EPCS, and other system connections, affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

  2. identified Sep 06, 2024, 02:00 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide a final update as soon as possible. We thank you for your patience.

  3. identified Sep 06, 2024, 02:18 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  4. identified Sep 06, 2024, 02:34 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  5. identified Sep 06, 2024, 02:49 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  6. identified Sep 06, 2024, 03:53 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  7. identified Sep 06, 2024, 04:09 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  8. identified Sep 06, 2024, 04:24 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  9. identified Sep 06, 2024, 04:40 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  10. identified Sep 06, 2024, 05:02 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  11. identified Sep 06, 2024, 05:32 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  12. identified Sep 06, 2024, 06:18 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  13. identified Sep 06, 2024, 06:37 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  14. identified Sep 06, 2024, 07:06 PM UTC

    Please know our teams are still actively working to resolve your current issue with overall OfficeEMR performance. We will provide updates every 15 minutes until resolved. We thank you for your patience.

  15. resolved Sep 06, 2024, 07:09 PM UTC

    The issue with over OfficeEMR performance has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

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