OfficeEMR Issues

Update timeline

1. investigating Sep 12, 2024, 11:55 AM UTC

   We are aware that there is an issue with opening PDFs and faxes, or attempting to print that is affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

2. identified Sep 12, 2024, 12:12 PM UTC

   Please know our teams are still actively working to resolve your current issue with PDFs, faxing and printing. We will provide a final update as soon as possible. We thank you for your patience.

3. identified Sep 12, 2024, 12:28 PM UTC

   Please know our teams are still actively working to resolve your OfficeEMR issues. We will provide a final update as soon as possible. We thank you for your patience.

4. identified Sep 12, 2024, 12:43 PM UTC

   Please know our teams are still actively working to resolve your OfficeEMR issues. We will provide a final update as soon as possible. We thank you for your patience.

5. identified Sep 12, 2024, 12:58 PM UTC

   Please know our teams are still actively working with Expedient to resolve your OfficeEMR issues. We will provide a final update as soon as possible. We thank you for your patience.

6. identified Sep 12, 2024, 01:10 PM UTC

   Please know our teams are aware of the OfficeEMR issues related accessing the system, and we are still actively working with Expedient to resolve your issues. We will provide a final update as soon as possible. We thank you for your patience.

7. identified Sep 12, 2024, 01:26 PM UTC

   Please know our teams are aware of the OfficeEMR issues related accessing the system, and we are still actively working with Expedient to resolve your issues. We will provide a final update as soon as possible. We thank you for your patience.

8. identified Sep 12, 2024, 01:41 PM UTC

   Please know our teams are aware of the OfficeEMR issues related accessing the system, and we are still actively working with Expedient to resolve your issues. We will provide a final update as soon as possible. We thank you for your patience.

9. monitoring Sep 12, 2024, 01:57 PM UTC

   Please know the issue with OfficeEMR and faxes/PDFs has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.

10. resolved Sep 12, 2024, 02:59 PM UTC

    The system issues with OfficeEMR, faxing/PDFs has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.