iSalus Healthcare incident

Text to Pay

Resolved after 7 days 22 hours, on September 25, 2024.

resolved Oct 03, 2024, 02:25 PM UTC

The issue with Text to Pay has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Started
Sep 25, 2024, 04:18 PM UTC
Resolved
Oct 03, 2024, 02:25 PM UTC
Duration
7d 22h
Detected by Pingoru
Sep 25, 2024, 04:18 PM UTC

Update timeline

  1. identified Sep 25, 2024, 04:18 PM UTC

    We have identified that there is an issue with the new Text to Pay feature, affecting all of our customers using PaySimple at this time. Until these issues have been resolved, we recommend not enabling the feature settings to avoid further complications. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

  2. identified Sep 26, 2024, 05:26 PM UTC

    We have identified that there is an issue with the new Text to Pay feature, affecting all of our customers using PaySimple at this time. Until these issues have been resolved, we recommend not enabling the feature settings to avoid further complications. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

  3. resolved Oct 03, 2024, 02:25 PM UTC

    The issue with Text to Pay has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

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