Resolved after 1 hour 50 minutes, on October 3, 2024.
The issue with SureScripts responses for prescriptions, RxHub, and refills has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Update timeline
- investigating Oct 03, 2024, 02:59 PM UTC
We are aware that there is an issue with outbound prescription messages, RxHub History, and inbound refill requests affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- identified Oct 03, 2024, 03:26 PM UTC
Please know our teams are still actively working to resolve your current issue with prescription responses, RxHub, and refills. We will provide a final update as soon as possible. We thank you for your patience.
- resolved Oct 03, 2024, 04:49 PM UTC
The issue with SureScripts responses for prescriptions, RxHub, and refills has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
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