Updox Faxing Issues

Update timeline

1. investigating Oct 10, 2024, 01:43 PM UTC

   We have been informed by Updox that there is an active issue with electronic faxing. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.

2. identified Oct 10, 2024, 02:17 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

3. identified Oct 10, 2024, 02:48 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

4. identified Oct 10, 2024, 03:19 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

5. identified Oct 10, 2024, 03:50 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

6. identified Oct 10, 2024, 04:20 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

7. identified Oct 10, 2024, 04:51 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

8. identified Oct 10, 2024, 05:22 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

9. identified Oct 10, 2024, 05:52 PM UTC

   Updox continues to investigate the issue. We will post updates every 30 minutes until resolved.

10. identified Oct 10, 2024, 06:23 PM UTC

    Updox continues to investigate the issue. We will post updates hourly until resolved.

11. investigating Oct 10, 2024, 07:33 PM UTC

    Updox continues to investigate the issue. Most recent update from Updox does state they have identified the root cause of the issue and operations team is still working towards restoration of services. We will post updates hourly until resolved.

12. identified Oct 10, 2024, 07:34 PM UTC

    Updox continues to investigate the issue. Most recent update from Updox does state they have identified the root cause of the issue and operations team is still working towards restoration of services. We will post updates hourly until resolved.

13. identified Oct 10, 2024, 08:33 PM UTC

    Updox continues to investigate the issue. Most recent update from Updox states they will be taking the application offline at 4:30pm est to perform emergency maintenance. The application will be down for approximately 1 hour. Once the application is restored, they will post an update. We will post updates hourly until resolved.

14. monitoring Oct 11, 2024, 11:48 AM UTC

    The Updox application has been restored. Please note, data will temporarily be limited to the past 30 days. The system will continue to process historical data reaching full restoration by this morning. Inbound faxes that were queued throughout the day yesterday should have processed overnight. If any faxed remain in a failed status, please resubmit these for completion. We will post final updates once resolution has been confirmed.

15. resolved Oct 23, 2024, 02:32 PM UTC

    The Updox application has been restored. Please contact support with any further questions.