Resolved after 9 days 14 hours, on October 8, 2024.
The issue with appointment reminder status updates has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Update timeline
- identified Oct 08, 2024, 08:31 PM UTC
We are aware that there is an issue with appointment statuses not updating to reflect the appointment reminder delivery status that is affecting some of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- identified Oct 09, 2024, 01:51 PM UTC
Please know we have implemented part of the resolution, and our teams are still actively working to resolve your overall issue with appointment status updates to reflect the reminder status. We will provide a final update as soon as possible. We thank you for your patience.
- resolved Oct 23, 2024, 02:43 PM UTC
The issue with appointment reminder status updates has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
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