iSalus Healthcare incident

OfficeEMR Issues

Resolved after 5 hours 44 minutes, on October 18, 2024.

resolved Oct 18, 2024, 07:35 PM UTC

The issue with system degradation has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Started
Oct 18, 2024, 01:50 PM UTC
Resolved
Oct 18, 2024, 07:35 PM UTC
Duration
5h 44m
Detected by Pingoru
Oct 18, 2024, 01:50 PM UTC

Update timeline

  1. investigating Oct 18, 2024, 01:50 PM UTC

    We are aware of the system degradation inside multiple areas of OfficeEMR. Please know our development team is working diligently towards a resolution, and we will provide an update every hour. We are sorry for the inconvenience.

  2. monitoring Oct 18, 2024, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2024, 07:35 PM UTC

    The issue with system degradation has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

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