OfficeEMR and Document Performance Issues

Update timeline

1. investigating Oct 23, 2024, 02:34 PM UTC

   We are aware that there is an issue with OfficeEMR slowness and performance issues affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

2. monitoring Oct 23, 2024, 02:55 PM UTC

   Please know the issue with OfficeEMR system issues has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.

3. identified Oct 23, 2024, 03:14 PM UTC

   Please know the system is still experiencing issues, our teams are still actively working to resolve your current issue with slowness. We will provide a final update as soon as possible. We thank you for your patience.

4. identified Oct 23, 2024, 03:34 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

5. identified Oct 23, 2024, 03:55 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

6. identified Oct 23, 2024, 04:15 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

7. identified Oct 23, 2024, 05:05 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

8. identified Oct 23, 2024, 07:25 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

9. identified Oct 23, 2024, 09:53 PM UTC

   Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

10. identified Oct 24, 2024, 12:19 PM UTC

    Please know our teams are still actively working with Expedient today to resolve your current issue with system slowness. We will continue to post updates hourly until a final resolution is available. We thank you for your patience.

11. identified Oct 24, 2024, 02:01 PM UTC

    Please know our teams are still actively working to resolve your current issue with system slowness. We will provide a final update as soon as possible. We thank you for your patience.

12. monitoring Oct 24, 2024, 04:21 PM UTC

    We have applied a fix to improve speeds and errors messages around PDFs and printing/faxing. We will continue to work towards a final resolution and will provide a final update shortly. We thank you for your patience.

13. resolved Oct 30, 2024, 07:29 PM UTC

    The issue with slowness and errors when opening PDFs or printing/faxing has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.