iSalus Healthcare incident

OfficeEMR Slowness

Resolved after 3 hours 5 minutes, on November 12, 2024.

resolved Nov 12, 2024, 07:24 PM UTC

The issue with OfficeEMR downtime has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Started
Nov 12, 2024, 04:18 PM UTC
Resolved
Nov 12, 2024, 07:24 PM UTC
Duration
3h 5m
Detected by Pingoru
Nov 12, 2024, 04:18 PM UTC

Update timeline

  1. investigating Nov 12, 2024, 04:18 PM UTC

    We are aware that there is an issue with OfficeEMR slowness and downtime affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

  2. monitoring Nov 12, 2024, 04:36 PM UTC

    Please know the issue with OfficeEMR slowness and downtime has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.

  3. resolved Nov 12, 2024, 07:24 PM UTC

    The issue with OfficeEMR downtime has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

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