Third Party Vendor: ID.Me

Update timeline

1. investigating Nov 18, 2024, 03:37 PM UTC

   We have been informed by ID.Me that there is an active issue with sending EPCS. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.

2. identified Nov 18, 2024, 04:02 PM UTC

   ID.me continues to resolve the issue. We will provide a final update as soon as possible.

3. identified Nov 18, 2024, 04:24 PM UTC

   ID.me continues to resolve the issue. We will provide a final update as soon as possible.

4. identified Nov 18, 2024, 05:03 PM UTC

   ID.me continues to resolve the issue. We will provide a final update as soon as possible.

5. identified Nov 18, 2024, 05:41 PM UTC

   ID.me continues to resolve the issue. We will provide a final update as soon as possible.

6. monitoring Nov 18, 2024, 07:00 PM UTC

   Please know the issue with ID.me EPCS has currently been resolved. Our teams will continue to monitor this and provide a final update shortly. We thank you for your patience.

7. resolved Nov 18, 2024, 08:54 PM UTC

   The issue with ID.me EPCS has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.