Intelligent Intake Error 500

Update timeline

1. investigating Feb 13, 2025, 01:33 PM UTC

   We are aware that there is an issue with initiating intake forms using the 'Send Intake Link' and 'Fill Out In Office' options affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.

2. identified Feb 13, 2025, 02:02 PM UTC

   Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.

3. identified Feb 13, 2025, 02:39 PM UTC

   Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.

4. identified Feb 13, 2025, 03:03 PM UTC

   Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.

5. identified Feb 13, 2025, 03:37 PM UTC

   Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.

6. identified Feb 13, 2025, 04:17 PM UTC

   Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.

7. resolved Feb 13, 2025, 04:28 PM UTC

   The issue with Intelligent Intakes receiving Error 500 has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.