iSalus Healthcare incident
OfficeEMR Billing Issues- Claims, ERAs, Batch Eligibility
Resolved after 6 hours 31 minutes, on February 14, 2025.
The issue with claims, ERAs, and batch eligibility has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Update timeline
- investigating Feb 14, 2025, 11:59 AM UTC
We are aware that there is an issue within OfficeEMR affecting billing functionalities such as claim uploads, ERA downloads, and batch eligibility that is impacting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- identified Feb 14, 2025, 02:03 PM UTC
Please know our teams are still actively working to resolve your current issue with claims, ERAs, and batch eligibility. We will provide a final update as soon as possible. We thank you for your patience.
- resolved Feb 14, 2025, 06:30 PM UTC
The issue with claims, ERAs, and batch eligibility has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
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