Resolved after 8 hours 7 minutes, on February 21, 2025.
The issue with Intake Cost Estimator Signatures has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Update timeline
- investigating Feb 21, 2025, 01:32 PM UTC
We are aware that there is an issue with intakes and MML receiving error 500 and other connection issues affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- identified Feb 21, 2025, 04:16 PM UTC
Please know our teams are still actively working to resolve your current issue with intake and MML errors. We will provide a final update as soon as possible. We thank you for your patience.
- monitoring Feb 21, 2025, 07:35 PM UTC
Please know the issue with intakes and MML Error 500 has currently been resolved. We are still actively working on resolving a separate intake issue with the Patient Cost Estimator Signatures not saving into OfficeEMR. We will provide a final update shortly and thank you for your patience.
- resolved Feb 21, 2025, 09:40 PM UTC
The issue with Intake Cost Estimator Signatures has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
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