Resolved after 1 day 23 hours, on March 18, 2025.
The issue with our Atlas Lab interface has been resolved. All orders and results should now be processing through the system. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Update timeline
- investigating Mar 18, 2025, 04:20 PM UTC
We are aware of an active issue with our Atlas Laboratories interface affecting outbound and inbound lab requests. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.
- resolved Mar 20, 2025, 03:31 PM UTC
The issue with our Atlas Lab interface has been resolved. All orders and results should now be processing through the system. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
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