Resolved after 9 hours 12 minutes, on March 21, 2025.
The issue with EMR templates has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues. **Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
Update timeline
- investigating Mar 21, 2025, 11:43 AM UTC
We are aware that there is an issue with EMR templates not loading correctly affecting our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
- investigating Mar 21, 2025, 12:46 PM UTC
Please know our teams are still actively working to resolve your current issue with EMR templates. We will provide a final update as soon as possible. We thank you for your patience.
- monitoring Mar 21, 2025, 01:20 PM UTC
A fix for the EMR templates loading issue has been applied to all customers. We appreciate your patience during this time. Please reach out to support for any further questions/issues. **Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
- resolved Mar 21, 2025, 08:56 PM UTC
The issue with EMR templates has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues. **Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
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