iSalus Healthcare incident

Updox Faxing Issue

Resolved after 2 hours 16 minutes, on April 9, 2025.

resolved Apr 09, 2025, 05:31 PM UTC

Thank you for your patience. The faxing issue has been resolved. Any faxes sent during the impact time, 9:55AM - 12:40PM, will be delivered as normal today.

Started
Apr 09, 2025, 03:14 PM UTC
Resolved
Apr 09, 2025, 05:31 PM UTC
Duration
2h 16m
Detected by Pingoru
Apr 09, 2025, 03:14 PM UTC

Update timeline

  1. identified Apr 09, 2025, 03:14 PM UTC

    We have been informed by Updox that there is an active issue with faxing. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.

  2. identified Apr 09, 2025, 04:30 PM UTC

    Updox continues to monitor the issue with faxing. We will provide a final update as soon as possible.

  3. monitoring Apr 09, 2025, 05:05 PM UTC

    Please know the issue with Updox has currently been resolved. They will continue to monitor this and provide a final update shortly. We thank you for your patience.

  4. resolved Apr 09, 2025, 05:31 PM UTC

    Thank you for your patience. The faxing issue has been resolved. Any faxes sent during the impact time, 9:55AM - 12:40PM, will be delivered as normal today.

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