iSalus Healthcare incident

Updox Call Reminder Issue

Resolved after 2 days 5 hours, on April 15, 2025.

resolved Apr 17, 2025, 08:41 PM UTC

The issue with Updox Call Reminders has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Started
Apr 15, 2025, 03:01 PM UTC
Resolved
Apr 17, 2025, 08:41 PM UTC
Duration
2d 5h
Detected by Pingoru
Apr 15, 2025, 03:01 PM UTC

Update timeline

  1. investigating Apr 15, 2025, 03:01 PM UTC

    We have been informed by Updox that there is an active issue with Call Reminders. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.

  2. identified Apr 15, 2025, 04:10 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  3. identified Apr 15, 2025, 05:37 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  4. identified Apr 15, 2025, 07:08 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  5. identified Apr 16, 2025, 12:21 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  6. identified Apr 16, 2025, 03:24 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  7. identified Apr 16, 2025, 04:26 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  8. identified Apr 16, 2025, 08:25 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  9. identified Apr 17, 2025, 03:39 PM UTC

    Updox continues to work on this issue. We will provide a final update as soon as possible.

  10. resolved Apr 17, 2025, 08:41 PM UTC

    The issue with Updox Call Reminders has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.

Your product runs on more than iSalus Healthcare

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →