EPCS Prescription Issue

Update timeline

1. investigating Apr 03, 2026, 12:58 PM UTC

   OfficeEMR is experiencing a disruption in service with sending controlled substances. We expect this to impact our customers while trying to send EPCS prescriptions. We are investigating the issue and will post updates every 15 minutes.

2. investigating Apr 03, 2026, 01:18 PM UTC

   Our team continues to investigate the service interruption with EPCS prescriptions and we will continue to provide updates every 15 minutes. Thank you for your patience.

3. investigating Apr 03, 2026, 01:31 PM UTC

   Our team continues to investigate the service interruption with EPCS prescriptions and we will continue to provide updates every 15 minutes. Thank you for your patience.

4. identified Apr 03, 2026, 01:50 PM UTC

   We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.

5. identified Apr 03, 2026, 02:06 PM UTC

   We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.

6. identified Apr 03, 2026, 04:16 PM UTC

   We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available. You can follow their StatusPage at https://status.id.me/

7. identified Apr 03, 2026, 07:57 PM UTC

   We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available. You can follow their StatusPage at https://status.id.me/

8. monitoring Apr 04, 2026, 02:43 PM UTC

   Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected. ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team. For the latest updates, please refer to their status page: https://status.id.me/

9. monitoring Apr 06, 2026, 05:29 PM UTC

   Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS. Recommended Action: Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption. Set up a new MFA method via ID.me Wallet: https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet If you’re unable to log into ID.me Wallet, use MFA recovery: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/

10. resolved Apr 07, 2026, 04:38 PM UTC

    Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in#reset-your-mfa-method