Iristel experienced a notice incident on May 17, 2023 affecting QUEBEC and BRITISH COLUMBIA and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
QUEBECBRITISH COLUMBIAALBERTAMANITOBASASKATCHEWANNOVA SCOTIANEW BRUNSWICKNEWFOUNDLAND AND LABRADORPRINCE EDWARD ISLANDYUKON
Update timeline
- resolved May 17, 2023, 03:55 PM UTC
Dear Iristel Customers, Please be advised that Iristel had faced a network incident where-in we lost connectivity to our core backbone routers. Current state: Resolved The region of impact: Canada-Whole Affected service: PSTN voice. Start time: 09:30 AM EST May 17, 2023 End time: 10:07 AM EST May 17, 2023 Root Cause is being investigated at the moment. We thank you for your understanding and apologize for the loss of service. If you have any questions or need assistance, please contact our support teams. Sincerely, Iristel NOC