Iristel incident
Possible PSTN connectivity issues - Northwest Territories (UPDATED)
Iristel experienced a notice incident on October 28, 2023 affecting NORTHWEST TERRITORIES, lasting 11d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 28, 2023, 10:29 AM UTC
Dear Iristel Customers, We received an update from the ILEC in the region. They informed us that additional workaround will be done this morning 10/28 to the fiber infrastructure. We are reopening the incident, started yesterday, so you may be aware that intermittent failures may still occur. We will updated the page accordingly as soon as we confirm that the fiber repair is done. Sincerely, Iristel NOC
- monitoring Oct 29, 2023, 04:29 AM UTC
Dear Iristel Customers, Received an update from the ILEC in the region that the services are fully restored. We will continue to monitor the issue and if no alarms will be observed, on the next updated the incident will be deemed resolved. The workaround has been finished at approximately 5:20PM 10/28. Sincerely, Iristel NOC
- resolved Nov 08, 2023, 03:56 PM UTC
Dear Iristel Customers, Please be advised that we are now closing this incident as calls and trunks have remained stable. If you continue to face challenges, please inform our support team. Sincerely, Iristel NOC