Iristel incident

PSTN connectivity issue - Oshawa, ON (Thirdparty issue)

Iristel experienced a major incident on May 6, 2024 affecting ONTARIO, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started: May 06, 2024, 04:40 PM UTC
Resolved: May 09, 2024, 06:27 PM UTC
Duration: 3d 1h
Detected by Pingoru: May 06, 2024, 04:40 PM UTC

Affected components

ONTARIO

Update timeline

identified May 06, 2024, 04:40 PM UTC

Dear Iristel customers, Incumbent carrier in the region of Oshawa, ON has a fiber cut that is impacting PSTN call completion in the region. Start time - 08:36 AM EST. Incumbent carrier has not communicated ETR yet. Sincerely, Iristel NOC
identified May 07, 2024, 12:29 PM UTC

Dear Iristel customers, Incumbent carrier in the region of Oshawa, ON has communicated that the workaround on the fiber cut will continue thru the whole day today and an ETR is expected on May 8th. We will update the statuspage once the incident will be confirmed resolved. Sincerely, Iristel NOC
resolved May 09, 2024, 06:27 PM UTC

Dear Iristel Customers, The fiber cut was resolved by the incumbent today morning at 07:22 AM EST. Please reach out to our support team if you continue to face challenges in the region. Sincerely, Iristel NOC