Iristel experienced a minor incident on May 11, 2024 affecting NORTHWEST TERRITORIES, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2024, 06:25 AM UTC
Dear Iristel Customers, Please note that we have been facing connectivity issues towards Northern Territories. A ticket was created with our colocation partner, root cause is a fiber cut due to wildfires. Impact - Some calls to and from Public switched telephone network in the region may fail. Estimated time of resolution is not know at the moment but we will update the notification constantly for information as more is made available to us. Sincerely, Iristel NOC
- monitoring May 12, 2024, 05:13 AM UTC
Dear Iristel Customers, Please note that our colocation partner confirmed that the fix was applied on the fiber cut and we observe our links up. We will monitor the stability thru the rest of the day. All services are restored in NW territories. If you encounter any issues don't hesitate to contact our tech teams. Sincerely, Iristel NOC
- resolved May 13, 2024, 08:00 PM UTC
Dear Iristel Customers, we are now closing this incident as the network and connectivity has been stable. If you continue to face challenges, please reach out to our support team. End time - 01:35 AM EST May 13, 2024. Sincerely, Iristel NOC