Iristel experienced a major incident on August 8, 2024 affecting YUKON and NORTHWEST TERRITORIES and 1 more component, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2024, 12:05 AM UTC
Dear Iristel Customers, We are experiencing a connectivity issues in the northern region of Canada. During this incident, you may face call completion challenges originating from or terminating to the regional PSTN. The issue is currently being investigated by the regional ILEC. Iristel equipment and network are accessible and not at fault. We will keep you informed as additional information is made available to Iristel. Start time: August 07, 2024 at 17:06 EST Sincerely, Iristel NOC
- investigating Aug 08, 2024, 03:00 AM UTC
Dear Iristel Customers, The issue is still being investigated by the regional ILEC and there is no ETR yet as of the moment. We will keep you informed as soon as additional information becomes available to Iristel. Thank you.
- resolved Aug 08, 2024, 07:35 PM UTC
Dear Iristel Customers, We are pleased to announce that connectivity issue in Northern Canada has been restored, and all impacted services have returned to normal operation. We sincerely appreciate your patience and understanding during this time. Restoration time - August 8, 2024 14:50:00 EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC