Iristel experienced a major incident on October 10, 2024 affecting QUEBEC and BRITISH COLUMBIA and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 07:24 PM UTC
Dear Iristel Customers, Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion. Currently, Iristel Infrastructure team is working on this issue. More information to follow shortly. Sincerely, Iristel NOC.
- investigating Oct 10, 2024, 09:11 PM UTC
Dear Iristel Customers, We continue to face challenges on our west coast infrastructure. Efforts are on-going to restore services. Unfortunately, we don't have an ETR yet. Sincerely, Iristel NOC
- monitoring Oct 10, 2024, 10:14 PM UTC
Dear Iristel Customers, We have been informed that the trouble was cleared. Resolution time is approximately 18:08 EST. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience. Sincerely, Iristel NOC
- resolved Oct 11, 2024, 02:04 AM UTC
Dear Iristel Customers, We are now closing this incident as the network has been stable and issue has been resolved. If you continue to face challenges, please reach out to our support team. Sincerely, Iristel NOC