PSTN Outage - Yellowknife, Northwest Territories

Update timeline

1. identified Dec 18, 2024, 05:32 PM UTC

   Dear Iristel customers, We are currently facing a PSTN outage in Yellowknife, NT. The issue is attributed to a possible device failure in our data-center. We are working with our field operations team to have this checked and rectified. Issue start time - December 17. 1400 EST We will keep you posted as we receive additional information, we appreciate your patience. Sincerely, Iristel NOC

2. identified Dec 18, 2024, 07:35 PM UTC

   Dear Iristel Customers, A thorough investigation was completed by our field operations team. They have determined that a device replacement is needed to resolve this issue. Unfortunately, due to the remote location of this site, we will have a longer than average resolution and deployment time. We are aiming for December 20, 1600 EST to ship and deploy a replacement device. We thank you for your understanding and appreciate your patience. Sincerely, Iristel NOC

3. monitoring Dec 20, 2024, 09:39 PM UTC

   Dear Iristel Customers, We have been informed that the trouble was cleared. The service in Yellowknife was restored at 4:04 pm EST, today 12/20. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue. Sincerely, Iristel NOC

4. resolved Dec 20, 2024, 10:49 PM UTC

   Dear Iristel Customers, We are now closing this incident as the network has been stable and the issue has been resolved. If you continue to face challenges, please reach out to our support team. Sincerely, Iristel NOC