Iristel experienced a major incident on March 27, 2025 affecting ONTARIO and HOSTED PBX, lasting 12h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 01:38 AM UTC
Dear Iristel Customers, Please be advised that we have connectivity issues in Ontario. This will impact calls coming in and going out We are now investigating the cause of the issue and we will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC
- investigating Mar 27, 2025, 01:54 AM UTC
Dear Iristel customer, We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center. We will keep this space updated as we make progress on this incident. Sincerely, Iristel NOC
- identified Mar 27, 2025, 03:40 AM UTC
Dear Iristel Customers, Our network Engineering team has found the issue with our secure transit blocking our IP space from some ISPs. The extend of the blocking is not known at the moment. We have opened a ticket with our secure transit provider to seek further clarifications. We will keep this space updated as we make progress on this issue. Sincerely, Iristel NOC
- monitoring Mar 27, 2025, 04:03 AM UTC
Dear Iristel Customers, Our Network engineering team has applied a fix that should resolve this incident. In case, you continue to face challenges with call completion or one way audio, please reach out to our support teams. Start time - 20:28 EDT End time - 23:48 EDT Our NOC team will continue to monitor the situation and our Network engineering team will work with our secure transit provider to gather additional information on this incident. We appreciate your patience and cooperation and apologize for the downtime. Sincerely, Iristel NOC
- resolved Mar 27, 2025, 02:36 PM UTC
Closing incident.