Iristel experienced a major incident on March 31, 2025 affecting ONTARIO, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
ONTARIO
Update timeline
- identified Mar 31, 2025, 02:48 PM UTC
Dear Iristel Customers, Due to weather conditions, our remote media gateway in Lindsay, Ontario is currently unreachable. This issue is caused by power failures in the City. PSTN calls in this region are impacted in both directions. All other regions and services are operating normally. We will keep this space updated as more information is made available to us. Sincerely, Iristel NOC
- resolved Apr 02, 2025, 02:23 PM UTC
Dear Iristel Customers, Power was restored by the authorities at around 06:44 AM EDT on April 02, 2025. Our equipment has recovered. Thank you for your patience and cooperation. Sincerely, Iristel NOC