Iristel experienced a major incident on May 9, 2025 affecting ONTARIO, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2025, 04:06 PM UTC
Dear Iristel Customers We are currently experiencing a PSTN connectivity issue affecting Aylmer, Ontario. Customers in this region may experience call failures, as the local ILEC is unable to reach our IP space. All other regions are operating normally. We are actively working to gather more information and will provide updates as soon as they become available. Thank you for your patience and understanding. —Iristel Network Operations
- resolved May 09, 2025, 05:09 PM UTC
Dear Iristel Customers, This issue has been resolved as of 12:28 PM EDT. If you continue to face challenges, please let our support teams know. We thank you for your patience. Iristel NOC