iorad incident

Reolved: All systems are operational

Resolved after 15 hours 48 minutes, affecting iorad capture and Desktop client and 1 more, on January 11, 2024.

monitoring Jan 11, 2024, 07:32 PM UTC

All checks passed. iorad is fully operational.

Started
Jan 11, 2024, 06:42 PM UTC
Resolved
Jan 12, 2024, 10:30 AM UTC
Duration
15h 48m
Detected by Pingoru
Jan 11, 2024, 06:42 PM UTC

Affected components

iorad captureDesktop clientBrowser add-oniorad editoriorad editoriorad playeriorad playeriorad api3rd party integrationsiorad Helpcenter widget

Update timeline

  1. identified Jan 11, 2024, 06:42 PM UTC

    We are currently undergoing a denial of service attack and are in the process of blocking the resulting IPs.

  2. monitoring Jan 11, 2024, 07:29 PM UTC

    We have blocked the malicious IPs and will be monitoring systems carefully for the next 24 hrs. We sincerely apologize for the downtime and promise to do better.

  3. monitoring Jan 11, 2024, 07:32 PM UTC

    All checks passed. iorad is fully operational.

  4. resolved Jan 12, 2024, 10:30 AM UTC

    We've now resolved the incident. Thanks for your patience.

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