IONOS Cloud incident

Cloud Support: Telephone Support reduced capacity

IONOS Cloud experienced a minor incident on August 14, 2026 affecting Cloud Support, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2026, 02:50 PM UTC
Resolved: Aug 20, 2026, 08:18 AM UTC
Duration: 5d 17h
Detected by Pingoru: Aug 14, 2026, 02:50 PM UTC

Affected components

Cloud Support

Update timeline

identified Aug 14, 2026, 02:50 PM UTC

IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
identified Aug 17, 2026, 01:31 PM UTC

The situation is still unchanged, so best would be to please reach out via email.
resolved Aug 20, 2026, 08:18 AM UTC

We managed to get back to normal capacity, so Support is back to normal availability. Thank you for the patience.