IONOS Cloud incident

Cloud Support: Telephone Line Availability Degraded

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on August 4, 2026 affecting Cloud Support, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 08:20 AM UTC
Resolved
Aug 04, 2026, 10:02 AM UTC
Duration
1h 42m
Detected by Pingoru
Aug 04, 2026, 08:20 AM UTC

Affected components

Cloud Support

Update timeline

  1. identified Aug 04, 2026, 08:20 AM UTC

    IONOS Cloud Support is temporarily not always available via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.

  2. resolved Aug 04, 2026, 10:02 AM UTC

    We were able to assign additional personnel and will set this status page to resolved.