IONOS Cloud experienced a major incident on July 28, 2026 affecting Database as a Service (DBaaS), lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 01:46 PM UTC
We are currently investigating a connectivity issue impacting our DBaaS (MongoDB) services. Our team is working to resolve the problem, and we will update you as soon as full functionality has been restored.
- investigating Jul 28, 2026, 01:47 PM UTC
We are continuing to investigate this issue.
- identified Jul 28, 2026, 01:51 PM UTC
We have identified an issue with DNS. Our DBaaS Team is currently analyzing the service. A potential culprit has been identified. We will provide another update here latest 14:15
- monitoring Jul 28, 2026, 01:54 PM UTC
The DBaaS Team has performed a rollback of a change deployed prior that updated DNS services. We are seeing services recovering. We are monitoring the situation closely.
- resolved Jul 28, 2026, 04:36 PM UTC
We are marking this incident as resolved as no further abnormalities could be detected. We will share an RCA as soon as it is compiled.