IONOS Cloud experienced a minor incident on July 25, 2026 affecting Storage and Network, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2026, 06:27 AM UTC
We are investigating alerts related to loss of redundancy on storage servers. There is currently no customer impact, our storage team is investigating and working to restore redundancy. We are suspecting a faulty networking component.
- monitoring Jul 25, 2026, 06:44 AM UTC
We have found a likely root cause. A management component was causing excessive memory consumption introducing instability on the affected storage servers. This has been mitigated. We are currently monitoring the environment and will close the incident if no further anomalies are observed.
- resolved Jul 25, 2026, 07:49 AM UTC
No more anomalies were detected. The Root Cause of the loss of redundancy was identified as a memory leak in a management component. A durable mitigation was put in place to avoid recurrence. The memory leak will be addressed in an upcoming update to the management component.