IONOS Cloud incident

Cloud Support: Limited Phone Support Availability

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on July 24, 2026 affecting Cloud Support, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 06:51 AM UTC
Resolved
Jul 27, 2026, 05:43 AM UTC
Duration
2d 22h
Detected by Pingoru
Jul 24, 2026, 06:51 AM UTC

Affected components

Cloud Support

Update timeline

  1. identified Jul 24, 2026, 06:51 AM UTC

    While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave. We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel. In these cases, please reach out per email. Thank you.

  2. resolved Jul 27, 2026, 05:43 AM UTC

    Cloud Support availability is back. Thank you for your understanding.